Dear Ms. Mahabal,
Thank you for your time to explain your concern regarding IR pack rental on your Vodafone Mobile Number 98207…….
Further to our conversation , we wish to inform you that the amount of Rs.1685 including service tax towards IR pack rental will be adjusted against your amount due within 24 working hour. This adjustment will feature on the 3rd page of your bill dated 07/07/14 under the Adjustment column.
We sincerely regret any inconvenience caused to you.
Also, we regret to inform you that we would unable to reverse international roaming service activation charges of Rs.149 charged in your bill dated 7/05/14 and 7/06/14 as same is correctly charged.
We would like to inform you that international roaming service has been deactivated on above mentioned vodafone number effective,23/06/14 and we confirm you will be charge Rs.149 in your upcoming bill dated 07/07/14.
Ms. Mahabal, given below is the Service Request reference number for your request in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number: 1544047940
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. Now experience our newly launched My Vodafone App
Happy to help,
On behalf of Appellate Authority
For Enquiries : 111 or +91-9820098200
For Complaints / Requests : 198 (toll free)